Return Policy

Return Policy

Apparel Exchanges/Returns:

We will gladly accept exchanges/returns for all merchandise purchased within 30 days of the purchase.  Items returned after 30 days will not be accepted.  We can not accept items that have been laundered, worn, altered, damaged, or personalized with embroidery or screen printing. Items must be in their original condition with the tags attached. 

Shoe Exchanges/Returns:

Shoes may only be returned if they are in original condition.  We can not except returns on shoes that have been worn outside or in a work environment.  Please test shoes at home on carpet to ensure you are happy with the fit before you wear them to work.  Any shoe you wish to return must be in its original packaging and in the exact condition in which it was received.  To ship back a shoe you must wrap the shoe box in paper or put it inside another box.  We can not accept shoe returns if shipping/packing tape is stuck to the outside of the shoe box.


All returns are subject to inspection upon receipt.  Any returns that do not follow the above specifications will be sent back, without refund, at the customer expense.  Shipping charges are not refundable: this includes any additional charges for shipping exchange items.  All cash refunds over $25 made at our store or at an on-site show will be made by check.  Refund checks will be mailed within 7 business days from the date of the transaction.


How to return a product to us

 Shipping returns:

All exchanges/returns must be shipped to:

Robert’s Medical Uniforms

1135 Commercial Ave. SE

New Philadelphia OH 44663


Please fill out the Exchange/Return Form and enclose with your shipment to ensure proper processing.  If you have any questions regarding an exchange/return please contact customer service at 877-512-9090 or email at


Mobile Sale Customers Exchanges/Returns

If you do not want to ship the item back you may wait until our next on-site show and we will be glad to exchange your purchase for anything at the next sale.  We will only offer exchanges at the next scheduled sale after the date of purchase.   We can only offer a refund within the 30 day return period.  All refund items must be shipped back within 30 days of your purchase in order to receive a refund.


Defective Merchandise/Robert’s Errors

We continuously strive to make sure that every item ordered is exactly what you expect.  We realize that from time to time we make mistakes or a product is defective.  If you feel this is the case please contact customer service at 877-512-9090 or email at

Welcome to

Welcome to

Mercy Health Webstore is brought to you exclusively by Robert's Medical Uniforms.  Robert's has been selected as the official vendor for all Mercy Health Uniforms.  Robert's has been selected to offer fantastic prices to all Mercy Health employees.  All tops will be embroidered with the Mercy Health logo.  All orders placed on this website will be shipped directly to your residence.  Orders may be made using payroll deduct, MasterCard, Visa, and Discover.  Payroll Deduct will be limited to a single dedcution of $150 per pay.

Privacy Policy

Privacy Policy

Roberts Medical Uniforms values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Roberts MedicalUniforms recognizes that it must maintain and use customer information responsibly. We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone. Information collected Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions. Opt-out You may opt-out of our email list by emailing us at However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. Cookies Our online order system uses cookies to keep track of the items in your shopping basket. Security Statement We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-877-512-9090. We'll be happy to take your order right over the phone.

Frequently Asked Questions

Frequently Asked Questions


  When is the next uniform sale at my hospital?


Mercy Health Anderson


Location: Hospital Lobby

9/16/14  7am-5pm; 9/17/14  7am-1pm

3/11/15  7am-5pm; 3/12/15  7am-1pm

Mercy Health Clermont

2015 Sales Pending


Mercy Health Fairfield


2015 Sales Pending


Mercy Health Jewish


Location: Bank Building

8/28/14 7am-5pm; 8/29/14 7am-1pm

2015 Sales Pending



  Why are we changing uniforms?

    Mercy Health rolled out the new brand (logo) in the fall of 2011. In order to better establish our brand and share with our community that we are one system, the decision was made to regionalize uniforms.  All employees will be expected to wear the new uniforms beginning August 1, 2012.

  How do I get the new uniforms?

You may purchase uniforms either on the website or at one of the auxiliary/guild uniform sales held at a hospital.


  Are there additional styles available than what I see on-line?

The focus of the web-site is the availability of core items.  These core items are available for immediate delivery.  Additional styles and brands will be made available at the periodic uniform sales held at the Mercy Health Hospitals.

  Is it cheaper to purchase online?

The core items found on the website are sold at the same price as the uniform sales.  The only difference being that all items purchased at a hospital sale will be shipped free of charge.

  Can I wear uniforms purchased or embroidered from some other company?

    No.  The uniforms are standardized throughout Mercy and have the Mercy logo on them.  Roberts Uniforms is the uniform / embroidery vendor authorized by Mercy. Only those uniforms can be worn.  

  I already have scrubs or a lab coat " can I get that embroidered with the Mercy Logo?

No.  Robert's Medical Uniforms is unable to embroider customer owned garments.

  If we order uniforms during the uniform sale will we be able to take the uniforms with us?

Not at this time.  All uniforms will be ordered and shipped to the hospital where you placed your order.  Again, there is no charge for shipping on orders placed at the uniform sales.  Please keep in mind that your order will be delivered to the site where your fitting takes place.  You must pick your order up.  No orders will be shipped through inter-office or inter-hospital mail.

  What if I'm not here on Delivery Day?

All orders will be shipped to the Auxiliary or Guild that hosts the sale.  When you place your order you will provide information that will them to contact you to make arrangements for pickup at another time.


  What does "Professional Attire, Lab Coats, Scrub Tops, and Scrub Pants" mean?

    Some of the departments such as Pharmacy do not specify whether the uniforms will be Professional Attire and Lab Coats or Scrub/Polo Tops and Pants.  It is up to the Department Director/Manager what you will wear. 

  The grid has "Polo Shirt and Black Pants".  Do I have to buy black pants from Roberts Uniforms?

    No, employees who are uniformed in any type of pants other than scrub pants may wear their own pants as long as they meet the color and any other uniform policy requirements. However, Robert's will offer styles for you to purchase.

  When do we have to start wearing the new uniforms?

    All employees will be in the new uniforms by August 1, 2012.


  What does "Employee provided" and "Hospital provided" mean?

    "Employee provided" means the employee is responsible for purchasing and laundering his or her own uniforms. They keep their uniforms at home and take care of them there. 

    "Hospital provided" means that the uniforms are kept and laundered by the hospital.  These are mostly surgical departments.  An inventory of sizes will be kept in the department and employees will pick up the uniforms and change here on site.

 Hospital provided employees are not included in the fitting schedule. 

  What about our old uniforms?

There will be a process where you can donate your old uniform to charity.

 Details will be coming soon.